Betting Rules

Staycasino provides betting services subject to applicable laws, regulatory requirements and the rules published on the website. These rules are intended to explain how bets are accepted, recorded, settled and reviewed. Additional rules may apply to a particular sport, event, competition, market or bet type. You are responsible for reviewing the relevant information before placing a bet.

You must be legally permitted to use betting services in the place where you are located. You must also meet any applicable age, identity and account requirements. Staycasino may restrict, suspend or refuse access where required by law, where account information cannot be verified, or where activity appears inconsistent with these rules or the wider Terms and Conditions.

A bet is a transaction between you and Staycasino that is submitted through the approved betting interface. You should check your selections, stake, odds, potential return and any other details before confirming the bet. Once a bet has been accepted, it will generally not be cancelled or changed at your request unless the applicable rules expressly allow this.

• You must use your own account and provide information that is accurate, complete and up to date.
• You must keep your login details secure and tell Staycasino promptly if you believe your account has been accessed without permission.
• You must not allow another person to place bets through your account or use another person's account.
• You must not use automated tools, bots, scraping software or other methods designed to interfere with the betting service.
• You must not place bets for unlawful purposes, manipulate an event or use inside information where doing so is prohibited.
• You must follow any applicable deposit, withdrawal, account, identity and responsible gambling requirements.

The markets displayed on the website may include sports, racing, competitions, matches, games and other permitted events. Market availability, selections, odds and betting options may change at any time before a bet is accepted. Displayed odds are not a guarantee that a bet can be placed at those odds. Technical delays, price changes, market suspension or other operational reasons may affect availability.

You should make sure that the selected event, market, participant, bet type, stake and price are correct. Some markets may contain specific conditions, including requirements about the event being completed, a minimum number of participants taking part, a particular starting point or the official definition of the result. These conditions may appear in the market information or event-specific rules.

When a bet is accepted

A bet is accepted only when it has been successfully recorded in the betting system. A confirmation message, bet reference or entry in your account history may be used to show that a bet has been recorded. A bet that remains pending, fails to appear in your history or is affected by a technical interruption should not be treated as accepted until its status is confirmed.

Staycasino may void, reject, cancel or adjust a bet where permitted by the applicable rules. This can include circumstances involving an obvious pricing or display error, a technical fault, a duplicated transaction, an event being offered in error, a market being settled incorrectly or conduct that affects the integrity of the betting service. If a correction is necessary, the outcome will be handled in accordance with the relevant rules.

Types of bets

Single bets apply to one selection. Combination bets link two or more selections and may be subject to special rules if one selection is cancelled, voided, postponed or otherwise does not qualify. Other bet types may include in-play bets, each-way options, handicaps, totals, futures or event-specific markets. The rules shown for the relevant market take priority when they provide additional conditions.

Bets are normally settled using the official result or official information from an appropriate governing body, competition organiser or recognised results source. Unofficial reports, commentary, social media posts and later amendments may not be used to determine settlement unless the applicable rules state otherwise.

If an event is postponed, abandoned, interrupted, rescheduled or moved, the applicable event rules will determine whether bets stand, remain pending or are voided. Different markets may be treated differently. For example, a market that has already been unconditionally decided may be settled even if the wider event is not completed, while other markets may require the event to reach a specified stage.

Changes to a venue, scheduled time, format, participant, surface or other event detail may affect settlement. Where a rule requires an event to take place within a stated period or under stated conditions, bets may be void if that requirement is not met. You should check the event-specific rules before betting on markets that may be affected by changes.

• A participant who does not start may be treated according to the rules of the relevant market.
• A participant who starts but later withdraws may have a different treatment from a non-starter.
• Dead heats, ties, draws and shared results may be settled under special dead-heat or tie rules.
• Photo finishes, reviews, appeals and official inquiries may delay settlement.
• A later correction to an official result may be considered where the applicable rules permit it.

Winning bets are settled according to the accepted odds, stake and market rules. Returns may include the original stake or may be calculated differently for a particular bet type. Any applicable deductions, adjustments, dead-heat provisions or void selections will be applied as described in the relevant rules. Your account history is the primary place to review accepted bets, results, settlements and available balances.

A settlement may be corrected if it was made in error, based on incorrect information or affected by a technical issue. If a correction changes your balance, Staycasino may make the corresponding adjustment in accordance with the Terms and Conditions. You should review your account and raise any apparent error as soon as reasonably possible through the available support channel.

Withdrawals and other account transactions may be subject to identity checks, payment verification, anti-money-laundering controls and other legal requirements. Processing requirements can vary depending on the payment method and account circumstances. No payment or processing timeframe is promised by these general rules. You should use only payment methods that belong to you and provide information that matches your verified account details.

Balances and transaction concerns

If you notice an unexpected transaction, incorrect settlement or unexplained balance change, stop using the affected account activity and contact Staycasino through the support option available on the website. Keep the relevant bet reference, date, market and transaction information where possible. Staycasino may ask for additional details to investigate the matter and may temporarily restrict account activity while a review is completed.

If you disagree with a bet outcome or account decision, review the market rules and your bet history first. You may then raise the issue through the available support channel, providing enough information for the matter to be identified. Reviews are conducted using the recorded transaction, applicable rules, official event information and relevant account records. A decision may be revised only where the review shows that an error occurred or another applicable rule requires a different outcome.

Staycasino may monitor betting activity to protect customers, maintain the integrity of events and meet legal or regulatory obligations. Activity may be reviewed for unusual patterns, suspected fraud, account sharing, identity concerns, prohibited conduct, manipulation or other behaviour that could affect the fairness or security of the service. Restrictions or further verification may apply while a review is underway.

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet with money you can afford to lose, set personal limits and take breaks. Do not chase losses, borrow money to bet or bet when you are distressed, under the influence of alcohol or drugs, or unable to make clear decisions.

• Set a budget before you begin and keep track of your activity.
• Use any account controls or safer gambling tools made available to you.
• Consider a break or account restriction if betting stops being enjoyable or becomes difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Contact the available Staycasino support team if you need information about account restrictions or responsible gambling options.

These general Betting Rules may be updated from time to time to reflect changes to the service, applicable requirements or betting practices. The version published on the website at the relevant time will generally apply, subject to any rights or requirements that cannot be excluded under Australian law. If a particular market contains more specific rules, those rules should be read together with this page and the wider Terms and Conditions.