Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors outside a player's control. Previous results do not predict future results, and a losing streak does not make a win more likely. Treat any money spent as an entertainment expense rather than an investment.

Before you play, decide how much time and money you are comfortable spending. Only use money that is available after essential expenses, savings and other financial commitments have been covered. Do not gamble with rent, mortgage payments, bills, loan repayments, emergency funds or money needed for family responsibilities.

• Set a personal spending limit before you begin and keep to it.
• Set a time limit and take regular breaks from play.
• Never chase losses by increasing stakes or depositing more money.
• Do not borrow money, use credit or sell possessions to continue gambling.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Keep gambling separate from important financial decisions.
• Remember that bonuses, promotions and features do not remove the underlying risk.

It can also help to keep a simple record of deposits, withdrawals, time spent playing and the amount you win or lose. A clear record may provide a more accurate picture than memory alone. If gambling stops feeling like entertainment, pause your play and consider seeking support.

Problem gambling can affect anyone, including people who have gambled for many years without difficulty. It may develop gradually and can affect financial security, relationships, work, study, sleep and mental wellbeing. You do not need to wait for a crisis before asking for help.

Consider taking a break and seeking support if any of the following situations feel familiar:

• You spend more money or time gambling than you planned.
• You feel restless, irritable or preoccupied when you cannot gamble.
• You try to win back money you have lost.
• You hide gambling, deposits, losses or account activity from people close to you.
• You use money intended for bills, necessities or other commitments.
• You borrow money or rely on credit to gamble.
• You cancel plans, miss work or study, or neglect responsibilities because of gambling.
• You argue with family or friends about how much you gamble.
• You feel anxious, ashamed, guilty or low after playing.
• You make repeated promises to stop or reduce gambling but find it difficult to do so.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.
• You think about gambling most of the day or return soon after a loss.

One warning sign does not provide a diagnosis, but it is a reason to stop and review your habits. If gambling is causing financial, emotional or relationship difficulties, speak with a qualified support service or health professional. You can ask for confidential assistance without waiting until the problem becomes severe.

Staycasino may provide account and play-management features that can help you control gambling. The availability and operation of particular features can depend on the account, product and applicable requirements. Read the relevant instructions carefully before using a control.

Deposit and spending controls

Where available, set a deposit or spending limit that reflects an amount you can afford to lose. Choose a limit before gambling rather than after a loss. A limit is most useful when it is realistic, reviewed regularly and treated as a firm boundary. Do not open another account or use another person's account to avoid a limit.

Time reminders and breaks

Use session reminders, activity statements or scheduled breaks where available. These tools can make time and spending easier to notice, particularly during long sessions. Leaving the website, removing gambling applications and planning another activity can also create useful distance from play.

Cooling-off and self-exclusion

A cooling-off period can provide a short break from gambling. Self-exclusion is a stronger measure that restricts access for a selected period or in accordance with the relevant process. Choose self-exclusion if you want to stop gambling rather than simply reduce your play. Read the terms of the request carefully, including when it begins, how long it applies and whether it can be changed.

Account closure and access controls

You can choose to close your account or ask for assistance with available access restrictions. Account closure alone may not address gambling across other websites or services, so consider broader self-exclusion and support options if you are concerned about your gambling. Do not create replacement accounts or ask another person to gamble on your behalf.

If you want to use a safer-gambling feature, review the account area and the help information available on the website. If you cannot find the relevant option, use the available customer support channel. No support channel should be used to request someone else's account access or to bypass a restriction.

If you are worried about gambling, talk to someone you trust and consider contacting an Australian gambling support service, a qualified counsellor, a doctor or a mental health professional. Support may also be available for family members and friends affected by another person's gambling. Confidential help can assist with practical steps, budgeting, emotional wellbeing and planning a break.

If gambling has contributed to serious financial difficulty, contact a financial counsellor before taking out further credit or making decisions under pressure. Keep records of debts and essential expenses, and prioritise housing, food, utilities and other immediate needs. Do not rely on gambling to recover losses or improve your financial position.

If you feel overwhelmed, unsafe or at risk of harming yourself or someone else, seek urgent help through appropriate emergency or crisis services in Australia. Your immediate safety is more important than your account, deposits or gambling activity.

Underage gambling

Gambling is for adults who meet the applicable legal age and account requirements. Do not allow anyone under the legal gambling age to use your account, view your password or access gambling products. Keep devices, passwords and payment methods secure, and supervise shared devices where appropriate. If you believe a minor has accessed an account, stop play and contact the available support channel promptly.

Account security and honest information

Use your own account and provide accurate information when required. Do not share login details, payment instruments or verification information. Protecting your account helps prevent unauthorised gambling and makes safer-gambling controls more effective. If another person is pressuring you to gamble, stop and seek independent support.

A final reminder

Staycasino encourages responsible decisions at every stage of play. Set boundaries before gambling, monitor your activity, accept losses as part of the risk and stop when gambling is no longer enjoyable or affordable. Asking for help is a responsible step, not a failure. Take a break whenever you need one, and use the available tools and support services to protect your wellbeing.