Privacy Policy

When you use Staycasino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you use the services, the features you access and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you browse or play.

Account and contact information

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and other information needed to create and manage an account. We may also keep records of messages, support requests, complaints and other communications so that we can respond consistently and maintain an accurate service history.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification information and documents. These may include information shown on identity documents, proof of address or other material reasonably needed for verification. Such information may be used for account checks, fraud prevention, security procedures and compliance with applicable requirements.

Payment and transaction information

We may collect records about deposits, withdrawals, gaming activity, account balances, payment methods, transaction dates and transaction outcomes. Payment providers may process payment details on their own systems. We may receive information needed to confirm or reconcile a payment without necessarily receiving the full details of your payment instrument.

Device, usage and cookie information

When you visit the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and interactions with website features. We may also use cookies and similar technologies to remember settings, support security, understand website performance and improve the user experience.

Staycasino may use personal information for the purposes connected with providing and managing the services. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it for an authorised reason.

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints or requests.
• Confirming identity, age and account information.
• Carrying out security, anti-fraud, anti-money-laundering and responsible service checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Maintaining the security, availability and functionality of the website and related systems.
• Understanding how players use the website so that features, content and performance can be improved.
• Sending service messages, account notices and other communications needed to operate the account.
• Sending marketing communications where permitted and where you have provided, or the law otherwise allows, the relevant permission.
• Meeting legal, regulatory, tax, accounting, audit, dispute-resolution and record-keeping obligations.
• Establishing, exercising or defending legal rights and managing risks to Staycasino, players or other people.

Where information is used for marketing, you can choose to stop receiving promotional messages. Operational or account-related communications may still be sent when they are necessary to provide the service, protect the account or communicate important information.

Sharing information

Information may be shared where reasonably necessary for the purposes described in this Privacy Policy. This may include sharing with payment and verification providers, technology and hosting providers, customer support services, security and fraud-prevention providers, professional advisers, auditors and other service providers that help operate the website. We expect service providers to handle information securely and only for authorised purposes.

Information may also be disclosed where required or permitted by law, to respond to a lawful request, to protect the safety and rights of players or others, or in connection with a business change, dispute or investigation. If information is transferred or accessed outside Australia, reasonable steps should be taken to manage it in accordance with applicable privacy requirements.

Cookies and similar technologies

Cookies are small files or pieces of information stored on your device when you visit a website. Staycasino may use essential cookies to support login sessions, security and core functions. Other cookies may help remember preferences, measure website traffic, understand performance or support relevant communications. Cookies may be placed by Staycasino or by service providers acting on its behalf.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended, and you may need to enter information again during future visits. Browser controls can vary, so check the settings and help information provided by your browser.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, monitoring, authentication procedures and safeguards applied to systems and service providers. No website, transmission or storage system can be guaranteed to be completely secure, so players should also use strong, unique passwords and keep account credentials confidential.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling and business records. When information is no longer needed, it may be securely deleted, anonymised or de-identified where appropriate.

Some records must be kept for a period required by law, even after an account has been closed. This can include identity, transaction, account and security records. During a required retention period, we may continue to store information even if you ask for deletion, although access and use should be limited to the relevant purpose.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs, record-keeping duties or the rights of other people.

• Access: ask for information about the personal data we hold about you and, where appropriate, request a copy.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your data where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security or dispute-related reasons.
• Marketing consent: withdraw your consent to marketing communications or change your marketing preferences. You can also use an unsubscribe option in a promotional message where one is provided.
• Restriction or objection: in suitable circumstances, ask us to limit or stop particular uses of your information.
• Complaint: raise a concern about how your information has been collected, used, stored or disclosed.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@stayaussiecasino.com. Please describe your request clearly and include enough information for us to identify your account and understand what you need. We may ask for reasonable information to verify your identity before acting on a request. This helps protect account information from unauthorised access.

We will review privacy requests and respond within a reasonable time, subject to the nature of the request and any applicable requirements. If a request cannot be completed in full, we will aim to explain the relevant reason and any available alternative. You may also contact us about a privacy concern or suspected information security incident using the same email address.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on this page, with the updated date or other notice where appropriate. We encourage players to review the policy periodically. Continued use of the website after an update may indicate that you have read the revised policy, subject to any rights you may have under applicable privacy requirements.